You can create forwarding rules in your email inbox so that any new emails are instantly directed to or whatever email you’re using. If you already have a support email set up, not to worry. That means all customer queries and questions will be in one easy-to-access board in Trello, available for your team to handle. Once this email is running, any email messages sent directly to this email address from a customer or external user will create a card on Trello featuring the email content. Let’s say the brand is called ‘Let’s Eat’, then the email address will be or similar. To get started using Hipporello Service Desk for email linking, first, an inbound email address is created for the company. You can r eceive emails directly to your Trello board. Customer requests and questions are brought into Trello boards to improve business productivity and efficiency, allowing for a smooth and streamlined process. With Hipporello Service Desk, Trello boards can be used as a shared inbox. How Customers or non-Trello Users Can Create Cards on Trello Each card is used for a separate order and customer.įor many, it would be useful to have a help service to assist with this, sending reminders to customers before the due date and such.Įnter Hipporello. Many people use Trello as an order queue for their business, assigning cards to independent contractors or customers. You can copy certain cards, lists, or the entire board, but this is still timely and eats into your valuable time and energy. That means your only other option is to create dedicated Trello boards for each customer, which is a huge hassle. Of course, you don’t want your customers to be able to see cards sent by other customers or cards that aren’t actually meant for them to view. If someone can view a list, they can view the whole board. That means anyone who can view a card can see the whole board, and it’s the same situation for lists.

For a customer to view a card, it means they have access to the whole Trello board.

Right now, specific permissions aren’t possible for boards in Trello. When using Trello, unfortunately, it isn’t possible to allow customers to view only labeled cards or just one Trello list. Collaboration and communication with colleagues and customers are a whole lot easier.Ĭurious? Let’s go over how Hipporello can help solve your issues and how you can use it so customers or external users can create cards on Trello. Your customers and employees can connect to your support, IT, and business services by creating Trello cards using online forms and emails. With Hipporello's Service Desk Power-up on Trello, transform your Trello boards into a helpful and easy-to-use service desk.

No longer you need to put in a huge time and effort running after each customer and making a dedicated Trello board for each query. Service Desk for Trello solves your needs by allowing your customers to create cards on your Trello boards via a user-friendly service desk portal. Are you tired of having to create a new Trello card every time you have a customer request? Do you want to collaborate with team members and colleagues on customer support issues more easily on the platform?

Trello link cards